“us”, or “our”), we strive to ensure your satisfaction with every purchase from our official website (
https://yuanhj.com/). This Return Policy outlines the terms, conditions, and procedures for returning or exchanging products, so you can shop with confidence. By placing an order with us, you acknowledge and agree to comply with the provisions below.
To qualify for a return or exchange, products and requests must meet the following criteria:
- All return or exchange requests must be initiated within 14 days of the purchase date (based on the order confirmation email timestamp). Requests submitted after this period will not be accepted, unless the product is covered by a manufacturer’s warranty (see Section 6 for warranty details).
Products must be in resalable condition to be eligible, meaning:
- Unused, unworn, unwashed, unaltered, and undamaged (no scratches, dents, stains, or signs of use).
- Free of odors (e.g., smoke, perfume, food) that could affect future use.
- Original tags, labels, and packaging intact (including boxes, foam inserts, and accessory bags).
- All included parts, accessories, and documentation (e.g., installation guides, warranty cards) are returned with the product.
The following items are non-returnable and non-exchangeable due to hygiene, safety, or product 特性:
- Custom-made or personalized products (e.g., engraved bathroom fixtures).
- Final sale items (clearly marked “Final Sale” on the product page).
- Used or installed products (unless defective, per Section 2).
If you receive a product that is:
- Defective (e.g., a faucet with a leak, a shower head with non-functional spray modes, or a vanity drawer that won’t close)—due to manufacturing errors or design flaws;
- Misrepresented (e.g., the product color, size, or model differs from the website description or order confirmation);
You may initiate a return or exchange within 14 days of purchase, and we will cover all associated costs (including return shipping and replacement shipping). To validate the issue, we may request:
- Clear photos or videos of the defect or discrepancy;
- The product’s serial number (if applicable);
- A brief description of the problem.
If you are not satisfied with a non-defective product (e.g., you ordered the wrong faucet finish, or the vanity size doesn’t fit your space), you may still request a return or exchange within 14 days of purchase, provided the product meets the “resalable condition” requirements (Section 1.2). For such returns:
- You will be responsible for the return shipping cost (we do not provide prepaid labels for change-of-mind returns).
- Original shipping fees (if any) are non-refundable.
We offer exchanges for eligible products, subject to inventory availability. To initiate an exchange:
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Submit a Request: Send an email to our customer service team at service@yuanhj.com with the following details:
- Your order number;
- The name, model, and quantity of the product(s) you wish to return;
- The name, model, color, and size of the product(s) you wish to receive in exchange.
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Receive Confirmation: Our team will respond within 2 business days to confirm inventory availability and provide:
- A return authorization (RA) number (required for processing);
- Instructions for packaging and shipping the product(s) back to us.
- For defective/misrepresented products: A prepaid return label (free of charge).
- For change-of-mind returns: Our return address (you will arrange and pay for shipping).
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Ship the Product: Package the product(s) securely with the RA number clearly marked on the outer box. Include all original tags, accessories, and documentation. Ship the package within 5 business days of receiving the RA.
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Quality Control Check: Once we receive your returned product, we will inspect it within 3 business days to verify eligibility.
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Process the Exchange: If the product passes inspection:
- We will ship your replacement product within 3 business days via UPS Ground (1–5 business days for delivery in the U.S.).
- You will receive a shipment confirmation email with a tracking number.
- No additional shipping fees will be charged for the replacement.
If the product fails inspection (e.g., damaged, missing parts) or inventory for the requested exchange is unavailable, we will notify you and offer a refund (per Section 5) instead.
For eligible returns, refunds are processed as follows:
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Inspection & Approval: After receiving and inspecting your returned product (3 business days), we will send a refund confirmation email if the product is approved.
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Refund Method: Refunds are issued to the original payment method (e.g., credit card, PayPal) used for the purchase.
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Refund Timeline:
- We process refunds within 1 business day of approval.
- The time for the refund to appear in your account depends on your financial institution:
- Credit cards: 3–7 business days;
- PayPal: 1–3 business days.
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Refund Amount:
- For defective/misrepresented products: Full product price + any applicable taxes (original shipping fees are refunded if the product was defective).
- For change-of-mind returns: Full product price + applicable taxes (original shipping fees are non-refundable).
Many of our products (e.g., bathtubs, faucets, shower systems) come with a manufacturer’s warranty. Warranty terms vary by product and are specified on individual product pages. For warranty claims:
- Contact us at service@yuanhj.com with your order number, product details, and evidence of the defect (photos/videos).
- We will coordinate with the manufacturer to repair or replace the product, per the warranty terms.
- Order Cancellation: You may cancel an order before it ships by emailing service@yuanhj.com. Once shipped, cancellation is no longer possible—you must follow the return process.
- International Returns: We currently do not offer prepaid return labels for international orders. International customers are responsible for all return shipping costs and potential customs fees.
- Damaged in Transit: If your product arrives damaged due to shipping, contact us within 48 hours of delivery with photos of the packaging and product. We will arrange a replacement or full refund at no cost to you.
If you have questions about this Return Policy or need assistance with a return/exchange, please contact our customer service team:
- Email: service@yuanhj.com
- Response Time: 2 business days
- Mailing Address (for returns): YANYUN HOME IMPROVE INC, 6111 134TH ST FL 2, Flushing, NY 11367, United States
We reserve the right to update this Return Policy at any time. Changes will be posted on
https://yuanhj.com/ with a new “Last Updated Date”—your continued use of our services after changes take effect constitutes acceptance of the updated policy.