YANYUN HOME IMPROVE INC (“we”, “us”, or “our”) values the importance of your personal information and is committed to protecting the security and privacy of your data. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our products, services, or visit our official website (https://yuanhj.com/) (collectively referred to as “Services”). It also outlines your rights regarding your personal information and how you can contact us for privacy-related inquiries.

By accessing or using our Services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our Services.

1. Definitions

  • Personal Information: Information that can identify, directly or indirectly, a specific natural person, including but not limited to your name, phone number, email address, shipping address, and device information (e.g., device model, operating system, and unique device identifiers like IMEI or UUID).
  • Sensitive Personal Information: Personal information that may lead to infringement of personal dignity or harm to personal/property security if leaked or misused, such as financial account information (e.g., bank card details) and minors’ personal information (under 14 years old). This information is bolded and underlined in this Policy to draw your attention.
  • Services: All products and services provided by YANYUN HOME IMPROVE INC, including but not limited to online shopping on https://yuanhj.com/, offline inquiries, order fulfillment, and customer support.
  • Cookies and Similar Technologies: Small text files stored on your device when you visit our website, used to improve your browsing experience, remember your preferences, and analyze service usage.

2. Scope of Application

This Privacy Policy applies to all personal information we collect when you use our Services, including:

  • Information collected through our official website (https://yuanhj.com/), such as during account registration, product searches, and order placement.
  • Information provided when you contact our customer service (e.g., via email at service@yuanhj.com or in-person visits to our physical address: 6111 134TH ST FL 2, Flushing, NY 11367).
  • Information collected through third-party platforms (if applicable) that integrate our Services, provided such collection complies with relevant laws and third-party agreements.

This Policy does not apply to personal information collected by third-party websites, applications, or services linked to our website (e.g., payment processors like Alipay or WeChat Pay). We recommend you review the privacy policies of these third parties separately.

3. How We Collect Your Personal Information

We only collect personal information necessary to provide and improve our Services, and we will not collect irrelevant data. The specific scenarios and types of information collected are as follows:

3.1 Account Registration and Login

To use our online shopping and membership services, you need to register an account. During registration, we may collect:

  • Phone number or email address: Used to verify your identity, send account activation codes, and reset passwords.
  • Password: Set by you to protect account security (stored in encrypted form to prevent unauthorized access).
  • Membership-related information (optional): If you choose to link your account to membership benefits, you may provide additional details (e.g., preferences for home products) to enjoy personalized services.

3.2 Online Shopping and Order Fulfillment

When you place an order through our website, we collect information necessary to process your purchase and deliver products:

  • Order details: System-generated order number, product name, quantity, and payment amount.
  • Shipping information: Recipient’s name, shipping address, and phone number (to ensure accurate delivery).
  • Payment information: If you use third-party payment services (e.g., credit card processors), we may share your order number and payment amount with the payment provider to complete the transaction. Note: We do not directly store your full bank card or credit card details—these are collected and processed by authorized third-party payment institutions.
  • Invoice information (optional): If you require an electronic VAT invoice, you may provide your email address to receive the invoice.

3.3 Browsing and Service Improvement

To enhance your browsing experience and optimize our Services, we collect non-identifiable or aggregated information through Cookies and similar technologies:

  • Browsing data: Search history, viewed product pages, and time spent on our website.
  • Device and technical information: IP address, device model, operating system, browser type, and network provider (to troubleshoot technical issues and ensure service stability).
  • Usage statistics: Aggregated data on how users interact with our Services (e.g., popular product categories) to improve website design and product recommendations.

3.4 Customer Support and Communication

When you contact us for assistance (e.g., inquiries, complaints, or returns), we may collect:

  • Contact information: Your name, phone number, or email address (to respond to your requests).
  • Communication records: Content of your messages, order numbers, and problem descriptions (to track and resolve issues effectively).

3.5 Voluntary Information

You may choose to provide additional information to access extended services, such as:

  • Feedback from product surveys or promotional events (e.g., preferences for bathroom fixtures or garden tools).
  • Photos or descriptions of product usage (shared voluntarily for reviews or customer stories).

4. How We Use Your Personal Information

We use your personal information only for the purposes stated in this Policy, and will not use it for unstated purposes without your prior consent. The main uses include:

  1. Providing and fulfilling Services: Processing your orders, delivering products, and providing after-sales support (e.g., returns or warranties).
  2. Account management: Maintaining account security, verifying your identity, and allowing you to access membership benefits.
  3. Personalizing your experience: Recommending products based on your browsing history and preferences (e.g., showing bathroom faucets if you previously viewed bathroom accessories). You can disable personalized recommendations by adjusting settings in your account (under “Privacy” > “Personalized Recommendations”).
  4. Sending important notifications: Informing you of order status (e.g., shipping confirmations), product recalls, or changes to our Services.
  5. Marketing communications (with your consent): Sending promotional information about our products, discounts (e.g., Labor Day sales), or events via email, SMS, or social media. You can opt out of marketing communications at any time by replying “UNSUBSCRIBE” to our emails or contacting customer service.
  6. Service improvement and security: Analyzing user behavior to optimize our website and Services, and detecting/ preventing fraud or unauthorized access to protect your account and data.

5. How We Use Cookies and Similar Technologies

We use Cookies and similar technologies (e.g., web beacons) to improve your browsing experience and service functionality. These tools help us:

  • Remember your account login status (so you don’t need to re-enter credentials for each visit).
  • Track your shopping cart items and browsing history to personalize product recommendations.
  • Analyze website traffic and usage patterns to enhance service performance.

You can manage or disable Cookies through your browser settings (e.g., in Chrome, Firefox, or Safari). However, disabling certain Cookies may affect the functionality of our website (e.g., you may not be able to save items to your shopping cart).

6. Sharing, Transfer, and Disclosure of Your Personal Information

We will not sell, rent, or share your personal information with third parties for profit. We may share your information only in the following circumstances:

6.1 Sharing with Authorized Third-Party Service Providers

We may share your personal information with third parties who assist us in providing Services, such as:

  • Logistics companies: To deliver your orders (we share your shipping address and contact information only as needed).
  • Payment processors: To complete transactions (we share your order number and payment amount, not full financial details).
  • IT service providers: To maintain our website, store data, or provide technical support (these providers are contractually obligated to protect your information and only use it for authorized purposes).

6.2 Legal Requirements or Protection of Rights

We may disclose your personal information if required by law, regulation, or legal process (e.g., subpoenas or court orders), or to protect the rights, property, or safety of YANYUN HOME IMPROVE INC, our users, or the public (e.g., investigating fraud).

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our assets, your personal information may be transferred as part of the business transaction. We will notify you of such a transfer and ensure the new entity complies with this Privacy Policy.

6.4 With Your Explicit Consent

We will share your information with third parties only if you have given your explicit consent (e.g., sharing your contact details with a partner for a joint promotion).

7. Protection of Your Personal Information

We take industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Technical safeguards: Using encryption (e.g., SSL) to protect data transmitted between your device and our servers, and storing sensitive information (e.g., passwords) in encrypted form.
  • Management safeguards: Implementing access controls (only authorized personnel can access personal information), conducting regular security training for employees, and limiting data access to those with a legitimate business need.
  • Physical safeguards: Securing our data storage facilities and restricting physical access to servers.

While we strive to protect your information, no security system is 100% foolproof. We cannot guarantee absolute security, but we will promptly investigate and take corrective action if a data breach occurs.

8. Your Rights Regarding Personal Information

You have the following rights regarding your personal information, and we will provide reasonable assistance to help you exercise these rights:

  1. Access and correction: You can view, update, or correct your personal information (e.g., name, shipping address) by logging into your account on https://yuanhj.com/ or contacting customer service.
  2. Deletion: You can request the deletion of your personal information if it is no longer necessary for the purposes stated in this Policy, or if you withdraw your consent. We will delete the information within a reasonable timeframe, unless we are required by law to retain it.
  3. Withdrawal of consent: You can withdraw your consent to the collection, use, or sharing of your personal information (e.g., opting out of marketing communications). Note that withdrawing consent may affect your ability to use certain Services (e.g., personalized recommendations).
  4. Data portability: You can request a copy of your personal information in a structured, machine-readable format (e.g., order history) for transfer to another service provider, where legally required.
  5. Objection to processing: You can object to the processing of your personal information for direct marketing purposes or other non-essential uses, by contacting us via the details in Section 12.

To exercise these rights, please contact our customer service team (see Section 12). We may verify your identity to ensure the security of your information before processing your request.

9. Processing of Minors’ Personal Information

We do not intentionally collect personal information from minors under 14 years old. If you are a minor, you must obtain the consent of a parent or legal guardian before using our Services. If we learn that we have collected personal information from a minor without parental consent, we will promptly delete the information. Parents or guardians may contact us to request access to, correction of, or deletion of their child’s personal information.

10. Storage and Transfer of Personal Information Globally

10.1 Storage Location and Period

We store your personal information in servers located within the United States, in compliance with local data protection laws. We will retain your information only for as long as necessary to fulfill the purposes stated in this Policy, or as required by law (e.g., retaining order records for tax or legal compliance). After the retention period, we will delete or anonymize your information.

10.2 Cross-Border Transfer

If we need to transfer your personal information outside the United States (e.g., to a third-party service provider with global operations), we will ensure the transfer complies with applicable laws and takes appropriate safeguards, such as entering into data transfer agreements with the receiving party or relying on recognized data protection frameworks (e.g., the EU-U.S. Data Privacy Framework).

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Services. When we make material changes, we will notify you by:

  • Posting the updated Policy on our website (https://yuanhj.com/) with a new “Last Updated Date”;
  • Sending a notification to your registered email address or via in-app messages (if applicable).

Your continued use of our Services after the effective date of the updated Policy constitutes your acceptance of the changes. We recommend you review this Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us via:

  • Company Name: YANYUN HOME IMPROVE INC
  • Physical Address: 6111 134TH ST FL 2, Flushing, NY 11367, United States
  • Email: service@yuanhj.com
  • Response Time: We will respond to your inquiry within 24–48 business hours (excluding weekends and holidays).

If you are not satisfied with our response, you may also file a complaint with the relevant data protection authority in your jurisdiction.