Shipping Policy

At YANYUN HOME IMPROVE INC (“we”, “us”, or “our”), we understand that clear, transparent shipping information is critical to your shopping experience. This Shipping Policy outlines the details of order processing, shipping methods, costs, delivery timelines, and special considerations for all orders placed through our official website (https://yuanhj.com/). By placing an order with us, you acknowledge and agree to the terms below.

1. Order Processing Time

Order processing refers to the time required to prepare your order for shipment (including inventory verification, packaging, and label creation).
  • Standard Processing: Most orders are processed within 1–2 business days (Monday to Friday, excluding U.S. federal holidays such as Labor Day, Thanksgiving, and Christmas).
  • Order Cut-Off Time: Orders placed before 5:00 PM Eastern Time (ET) on a business day will begin processing the same day; orders placed after 5:00 PM ET or on weekends/holidays will start processing the next business day.
  • Special Cases: For large or customized items (e.g., full bathroom shower systems, oversized patio furniture), processing may take up to 3 business days due to additional packaging requirements. We will notify you via email if your order requires extended processing.

2. Shipping Coverage & Methods

We currently offer shipping to all 50 U.S. states (including Alaska and Hawaii) and select international regions. Below are the available shipping methods, carriers, and estimated delivery timelines:

2.1 Domestic Shipping (United States)

We partner with trusted carriers—UPS, USPS, and FedEx—to ensure reliable domestic delivery.
Shipping Method Estimated Delivery Time Applicable Products
Standard Ground 3–5 business days Most items (e.g., faucets, soap dishes, small garden tools, makeup vanities)
Expedited Shipping 2–3 business days All non-oversized items (additional fee applies)
Heavyweight Shipping 5–7 business days Oversized/heavy items (e.g., bathtubs, large generators, patio furniture sets)
  • Alaska & Hawaii: Standard shipping to these states may take an additional 1–2 business days; heavyweight items may incur surcharges (calculated at checkout).
  • PO Boxes: We ship to U.S. PO Boxes via USPS only (Standard Ground method). Expedited shipping is not available for PO Box addresses.

2.2 International Shipping

We offer international shipping to select countries (including Canada, the United Kingdom, Australia, and Singapore). Key details:
  • Shipping Methods: International shipping is provided via UPS International or USPS Priority Mail International, with estimated delivery times of 7–14 business days (varies by destination).
  • Customs & Duties: International orders may be subject to import duties, taxes, or customs fees imposed by the destination country. These charges are the sole responsibility of the customer—we do not collect or prepay them. We recommend checking your local customs office for details on applicable fees before placing an order.
  • Restrictions: Some products (e.g., large outdoor power equipment with lithium-ion batteries) may be restricted for international shipping due to carrier regulations. If your order contains restricted items, we will contact you to adjust or cancel the order.

3. Shipping Costs & Free Shipping Eligibility

Shipping costs are calculated at checkout based on:
  • Order destination (domestic vs. international).
  • Package weight, dimensions, and shipping method selected.

3.1 Domestic Shipping Fees

  • Standard Ground: Starting at $5.99 (varies by weight and destination; final cost shown at checkout).
  • Expedited Shipping: Starting at $12.99 (final cost calculated based on package size and delivery location).
  • Heavyweight Shipping: Starting at $29.99 (for items over 50 lbs; exact fee displayed at checkout).

3.2 Free Domestic Shipping

We offer free Standard Ground Shipping on all domestic orders with a total value of $75 or more (before taxes). This offer applies to:
  • All eligible items (excludes only heavyweight items over 100 lbs, such as full-size bathtubs or commercial-grade generators).
  • Orders shipped to 50 U.S. states (including Alaska and Hawaii—no additional surcharge for free shipping to these regions).

3.3 International Shipping Fees

International shipping costs are calculated at checkout using real-time carrier rates. Free shipping does not apply to international orders.

4. Order Tracking & Notifications

  • Tracking Information: Once your order is shipped, we will send a confirmation email to your registered email address, including a unique tracking number and a link to monitor your package’s status (via the carrier’s website: UPS.com, USPS.com, or FedEx.com).
  • Delivery Updates: The carrier will notify you via email/SMS (if provided) of estimated delivery dates, delivery attempts, or delays.

5. Address Changes & Order Cancellations

  • Address Changes: To modify a delivery address, contact our customer service team at service@yuanhj.com within 24 hours of placing your order. We cannot change addresses once the order has been shipped (carrier restrictions).
  • Order Cancellations: You may cancel an order before it is shipped by emailing service@yuanhj.com with your order number. If the order has already been dispatched, refer to our Return Policy for instructions on returning the item after delivery.

6. Shipping Delays & Issues

We strive to meet all estimated delivery timelines, but delays may occur due to circumstances beyond our control.

6.1 Expected Delays

  • Holidays: During peak seasons (e.g., Labor Day, Black Friday, Christmas), processing and shipping may take 1–2 extra business days. We will post holiday shipping updates on our website homepage in advance.
  • Weather/Force Majeure: Natural disasters (e.g., hurricanes, snowstorms), carrier disruptions, or supply chain issues may cause delays. We will notify you via email if your order is affected and provide updated delivery estimates.

6.2 Damaged or Lost Packages

  • Damaged in Transit: If your package arrives damaged, reject the delivery (if possible) and contact us within 48 hours of delivery with:
    • Your order number.
    • Photos of the damaged packaging and product.
       
      We will arrange a free replacement or full refund (per our Return Policy).
  • Lost Packages: If the carrier marks your package as “lost” or delivery is delayed by more than 5 business days beyond the estimated date, contact us at service@yuanhj.com. We will initiate a carrier investigation and either reship your order or issue a refund (whichever you prefer).

7. Manufacturer Direct Shipping (For Selected Items)

Some products (e.g., specific generator models, niche patio furniture) are shipped directly from our manufacturer partners. For these orders:
  • Processing Time: 1–2 business days (handled by the manufacturer).
  • Shipping Method: Standard economy ground (carrier varies by manufacturer).
  • Tracking: You will receive tracking information from the manufacturer via email once the order ships (we will also forward a copy to your registered email).
  • Delays: Occasional manufacturer-related delays may occur; we will notify you promptly if this happens.

8. Contact Us

If you have questions about this Shipping Policy, your order status, or shipping issues, please reach out to our customer service team:
  • Email: service@yuanhj.com
  • Response Time: 2 business days
  • Mailing Address: YANYUN HOME IMPROVE INC, 6111 134TH ST FL 2, Flushing, NY 11367, United States
We reserve the right to update this Shipping Policy at any time. Changes will be posted on https://yuanhj.com/ with a new “Last Updated Date”—your continued use of our services after changes take effect constitutes acceptance of the updated policy.